Frequently Asked Questions

Refrigerate Immediately: Keep the cake chilled at 0-4°C for at least 30 minutes after receiving it.Avoid Freezing: Freezing can affect the cake’s texture and moisture.Enjoy Fresh: For the best experience, consume your cake within 5 days.

Absolutely! We can write a short and sweet message directly on the cake (around 5-6 words). Need to say more? We’ve got you — just add a note to the order, and we’ll include a handwritten card for that extra personal touch.

Please note that all our cakes contain eggs. If you have any dietary restrictions or allergies, feel free to contact us, and we’ll be happy to help!

I’m Sorry! No Same-day delivery.

To ensure the best quality and service, we are temporarily unable to offer same-day delivery. We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you for your support—we look forward to baking something special for you!

Pay your way! We accept Credit Cards, Debit Cards, Online Banking (FPX), and eWallets to keep things quick and easy.

We regret to inform you that we are temporarily unable to accept custom orders or bake large batches for events. We apologize for any inconvenience this may cause and appreciate your understanding.

To ensure the best quality and convenience, we exclusively offer delivery for all our baked goods. We’re committed to bringing our delicious treats straight to your doorstep—fresh and ready to enjoy!

Keyes Bakehouse delivery services are managed by a third-party vendor.

To ensure the best quality and service, we are temporarily unable to offer a self-pickup option. All orders are available for delivery only.

We deliver within a 50km radius of our HQ. Check out all the fee details here.

Yep! Choose a slot that works for you: 3.30 pm-5.30 pm or 8.30 pm-10.00 pm. Just a heads-up — traffic might cause a slight delay, but we’ll do our best to stick to the plan!

We strive to deliver every order promptly, but in the rare case your order is delayed, please contact us immediately. We’ll work with you to resolve the issue—whether it’s rescheduling the delivery, offering a refund, or providing a credit for a future order.

Your satisfaction is our top priority, and we appreciate your patience and understanding.

We’ll send you an email with the delivery details during your chosen slot. Just sit tight, and we’ll keep you in the loop!